Terms of Service

Last Updated: January 9, 2026

These Terms of Service (“Terms”) govern your access to and use of the CLINOOK platform (the “Platform”), operated by HQ Innovations LLC, a Florida limited liability company, doing business as CLINOOK (“CLINOOK,” “we,” “us,” or “our”).

By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, do not use the Platform.

1. Description of the Service

CLINOOK is a software platform designed to assist healthcare practices with inventory management and clinical note workflows, including optional voice-to-text functionality.

CLINOOK is a support tool only. It does not provide medical, legal, billing, or compliance advice and does not replace professional judgment.

2. User Responsibilities & Acceptable Use

You are solely responsible for how you use the Platform.

By using CLINOOK, you agree that you will not:

  • Enter, upload, dictate, record, or store Protected Health Information (PHI) unless explicitly permitted under your own compliance obligations

  • Include patient names, dates of birth, social security numbers, addresses, insurance information, or any other personally identifiable patient data

  • Use the Platform in violation of HIPAA, state privacy laws, or professional regulations applicable to your practice

CLINOOK does not control, monitor, or validate the content entered by users.

You assume full responsibility for ensuring that your use of the Platform complies with all applicable laws, regulations, and professional standards.

3. HIPAA & Compliance Disclaimer

CLINOOK is designed to support healthcare operations; however:

  • CLINOOK is not a covered entity or business associate unless a separate, written Business Associate Agreement (BAA) is executed

  • CLINOOK does not assume responsibility for your HIPAA compliance

  • You are solely responsible for determining whether and how the Platform fits within your compliance framework

Do not enter Protected Health Information (PHI) into the Platform unless explicitly authorized by your legal and compliance advisors.

4. Voice Recording & Biometric Disclaimer

The Platform may include optional voice recording and voice-to-text features.

You acknowledge and agree that:

  • Voice data may be considered biometric information under certain state, federal, or international laws

  • You use any voice-related functionality at your own risk

  • You are responsible for obtaining all necessary consents from staff, contractors, or third parties before using voice features

CLINOOK makes no representations or warranties regarding biometric compliance beyond implementing commercially reasonable safeguards.

5. Data Privacy & Ownership

  • You retain ownership of the data you input into the PlatformYou use any voice-related functionality at your own risk

  • CLINOOK does not sell, rent, or trade user data

  • CLINOOK does not access, review, or use your data except as necessary to operate, maintain, and improve the Platform

While CLINOOK implements reasonable security measures, no system can guarantee absolute security, and use of the Platform is at your own risk.

6. Limitation of Liability

To the maximum extent permitted by law:

  • CLINOOK shall not be liable for improper, unlawful, or unauthorized data entered by users

  • CLINOOK shall not be responsible for regulatory or compliance violations resulting from user actions

  • CLINOOK shall not be liable for any indirect, incidental, special, or consequential damages

The Platform is provided “as is” and “as available.”

7. Indemnification

You agree to indemnify, defend, and hold harmless CLINOOK, HQ Innovations LLC, and their officers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising out of:

  • Your use or misuse of the Platform

  • Your failure to comply with HIPAA or other applicable laws

  • Any data you enter, record, upload, or generate using the Platform

8. Termination

CLINOOK reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, if these Terms are violated.

9. Changes to Terms

CLINOOK may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

11. Contact Information

For questions regarding these Terms, please contact:

HQ Innovations LLC (DBA CLINOOK)

[email protected]

www.clinook.com