Privacy Policy

Last Updated: January 9, 2026

This Privacy Policy describes how CLINOOK, operated by HQ Innovations LLC, a Florida limited liability company doing business as CLINOOK (“CLINOOK,” “we,” “us,” or “our”), collects, uses, and protects information when you access or use the CLINOOK website, web application, or mobile platform (collectively, the “Platform”).

By accessing or using the Platform, you agree to the data practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through the CLINOOK Platform. It does not apply to third-party websites or services that may be linked from the Platform.

2. Information We Collect

A. Information You Provide Voluntarily

We collect information that you voluntarily provide, including but not limited to:

Account registration information (name, email address, business name)

Billing and payment information

Communications with us (emails, support requests)

Platform usage inputs related to inventory management and clinical workflows

You should not enter Protected Health Information (PHI) or other sensitive personal data unless expressly permitted under your own compliance obligations and contractual agreements.

  • Account registration information (name, email address, business name)

  • Billing and payment information

  • Communications with us (emails, support requests)

  • Platform usage inputs related to inventory management and clinical workflows

You should not enter Protected Health Information (PHI) or other sensitive personal data unless expressly permitted under your own compliance obligations and contractual agreements.

B. Voice & Dictation Data

The Platform may offer optional voice recording and voice-to-text functionality

  • Use of voice features is optional

  • Voice data may be processed to enable transcription or functionality

  • Voice data may be temporarily stored for service operation and quality improvement

  • CLINOOK does not sell or commercialize voice data

Voice data may be considered biometric information under certain laws. Users are responsible for obtaining any required consent before using voice features.

C. Automatically Collected Information

We may automatically collect technical information, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Access times and referring URLs

  • Platform usage data and interactions

This information is used to operate, maintain, and improve the Platform.

3. Protected Health Information (HIPAA Disclaimer)

CLINOOK is not a covered entity or business associate under HIPAA unless a separate, written Business Associate Agreement (BAA) is executed.

  • The Platform is not intended for the storage of PHI unless explicitly authorized

  • CLINOOK does not assume responsibility for user HIPAA compliance

  • Users are solely responsible for ensuring that their use of the Platform complies with all applicable privacy and healthcare regulations

Do not enter PHI into the Platform unless authorized by your compliance advisors and governing agreements.

4. How We Use Information

CLINOOK uses collected information to:

  • Provide, operate, and maintain the Platform

  • Process payments and manage accounts

  • Communicate regarding services, updates, and support

  • Improve product performance and user experience

  • Monitor usage for security and operational purposes

5. Sharing Information with Third Parties

CLINOOK does not sell, rent, or trade personal information.

We may share information with trusted third-party service providers who assist with:

  • Hosting and infrastructure

  • Payment processing

  • Customer support

  • Analytics and performance monitoring

All such providers are contractually required to protect confidentiality and use data solely to provide services to CLINOOK.

We may disclose information if required by law or to protect the rights, safety, or property of CLINOOK, users, or others.

6. Cookies & Analytics

CLINOOK may use cookies or similar technologies to:

  • Enable platform functionality

  • Understand usage patterns

  • Improve user experience

You may control cookie settings through your browser preferences, though disabling cookies may affect platform functionality.

7. Data Security

CLINOOK implements commercially reasonable administrative, technical, and physical safeguards to protect information, including:

  • Secure Sockets Layer (SSL) encryption

  • Access controls

  • Monitoring for unauthorized access

However, no method of transmission or storage is 100% secure. Use of the Platform is at your own risk.

8. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

CLINOOK does not knowingly collect personal information from children under the age of thirteen (13). The Platform is intended for professional use only.

10. Third-Party Links

The Platform may contain links to third-party websites. CLINOOK is not responsible for the privacy practices or content of such sites.

11. Email Communications

We may send transactional or informational emails related to your account or services.

You may opt out of promotional emails at any time by using the unsubscribe link provided. Transactional emails related to account functionality may still be sent.

12. Changes to This Privacy Policy

CLINOOK reserves the right to update this Privacy Policy at any time. Changes will be effective when posted.

Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

HQ Innovations LLC (DBA CLINOOK)

1060 Brickell Ave #103

Miami, Florida 33131

Email Address: [email protected]

Telephone number: +1 906-254-6665

Effective as of July 30, 2019